Under The Consumer Protection (Distance Selling) Regulations 2000 (Regulation 11, point 2), customers have the right to return an item within 7 days of receipt for a refund (or exchange/credit note if preferred). Our guarantee allows you to extend this period to within 14 days of receipt. Under these circumstances ...
- Email us at the email address on your delivery note, marking the subject of your email 'Return - right to cancel', to request a return and either a refund, exchange or credit note. Please include your name, address and order number in the email
- We will email you returns instructions and an Authorised Returns Number - please do not return any items until you have received these
- Items must be returned to us in the same condition as when they were received by the customer in order for a refund to be given. Refunds will be made following inspection of the item/s
- Return adequate postage is the responsibility of the customer/sender not Astral Aspects. If the sender does not affix sufficient postage to the return package resulting in Astral Aspects having to pay a Royal Mail surcharge in order to retrieve the returned items, Astral Aspects reserves the right to deduct this surcharge from the refund
- Items must be delivered back to us no later than 14 days after they were originally received by the customer
- The following items are excluded from this policy:-
- Earrings and bath products, in compliance with current Health & Hygiene regulations
- Made-to-order items (Astrological Reports, Biorhythms Charts, Tarot Reading Reports, Tarot Magick Spells)
- Special Order items outside of our current in-stock range that are ordered especially for you (i.e. all items marked 'Special order' and/or beginning with the code 'SPO_')
- Clearance items (i.e. all items marked 'Clearance', Sale', 'Seconds' and/or beginning with the code 'CLR_')
- Cellophane shrink-wrapped/security sealed items where the cellophane shrink-wrapping/security seal has been opened
- You are deemed to have legally accepted your items by keeping them, after you've had a reasonable time to examine them (i.e without returning the item/s within 30 days of the order date). We have no control over what customers do with items or how they treat them once received, therefore a refund/exchange of goods cannot be
made after 30 days
Refunds where due will be processed back onto the original card used for payment usually within 14 working days of safe receipt and inspection of the item/s. Credit notes, where issued, are valid for 12 months from the date of issue. Any shortages or problems with your order must be notified to us by email within 24 hours of receipt.
Non-Delivery
If items cannot be delivered by the relevant postal services to the customer, are not collected from their local post office and therefore returned to us, the items will be returned into stock and a credit note will be issued, less the original packing and delivery charge. In these circumstances the customer should re-order the items.
Items sent by ordinary 1st Class Post and Standard Air Mail are at the customer's own risk - Astral Aspects is not liable for loss, damage or theft in transit and refunds will not be given nor replacement items sent in these circumstances. Therefore we strongly recommend that customers choose a Signed For delivery service at the checkout.
Limit of Liability
Although the products sold on AstralAspects.biz would be considered harmless by most people, we have no control over what you do with them or how you use them once you receive them. We therefore hereby specifically disclaim all liability for any loss, damage, injury or other negative consequence in whatever form, howsoever caused, which arises from the use (or indirect use) of any product advertised on, or supplied via the AstralAspects.biz website. Furthermore, no guarantee can be, nor is given, with regard to any spiritual or metaphysical qualities for any of the products we supply.
By purchasing from Astral Aspects you are agreeing to be bound by these terms and conditions of sale.
Christmas 2009 Returns Policy
If you are purchasing an item as a Christmas present for someone else, it may be returned to us for exchange for another item of equivalent value or a credit note, under the following terms:
- You must contact us, by email, by Wednesday 6th January 2010 to request a return and exchange or credit note
- You will be given a returns code which should be included with the returned item/s along with the Sales Receipt as proof of purchase
- The item/s must be returned to us by Friday 15th January 2010, unused and unworn and in the original packaging
- If item/s are damaged on their return to us due to the original packaging not being used, an exchange cannot be made
- All returned items must be sent by a registered/recorded method
- Items which are cellophane shrink-wrapped will only be exchanged if the cellophane wrapping is intact once returned. If the cellophane shrink-wrapping has been torn or removed, the item will be sent back to the customer and no exchange entertained
- Tarot Readings, Tarot Spells, Earrings, Clearance/Sale/Seconds and Special Order items (i.e. all items marked 'Special order' and beginning with the code 'SPO_') are excluded from this Christmas Returns Policy
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Returns Policy & Procedure
