• Same day dispatch for orders placed before 2pm (in-stock items)
• Free UK delivery - UK Next Day delivery also available (in-stock items)
• Two postal dispatches a day (sometimes three!)
• Gift wrapping service available

• Friendly people at the end of the phone - may not be Santa but one of Santa's helpers!
• Extended phone hours - 9am-7pm on weekdays and 9am-12 noon on Saturdays
• 'Exchange-a-gift' and extended Christmas Returns policy
• Check the recommended last posting dates for your country

Christmas 2011 Returns Policy

If you are purchasing an item as a Christmas present for someone else and they don't like it, it may be returned and exchanged for a more suitable item, under the following terms:

• Please email us by 9th January 2011 to request a return and exchange - and let us know the item/s to be exchanged and those you would like instead
• You will be emailed returns instructions, a Return-By Date and an Authorised Returns Number which should be included with the returned item/s along with the Delivery Note/Picking List as proof of purchase - please do not return any items until you have received these
• The item/s must be returned to us by the Return-By Date, unused and unworn and in all the original packaging
• If item/s are damaged on their return to us due to the original/adequate packaging not being used, an exchange cannot be made
• All returned items must be sent by a registered/recorded method
• Items which are cellophane shrink-wrapped cannot be returned if the cellophane/shrink-wrapping has been torn or removed
• Biorhythm Charts, Earrings, Clearance/Sale/Seconds and Special Order items (i.e. all items marked 'Special order' and/or beginning with the code 'SPO_') are excluded from this Christmas Returns Policy