Customer who choose either 'Recorded', 'Next Day', 'Airsure' or 'International Signed For' delivery can easily track their delivery here, using the Royal Mail Track & Trace service (requires pop-ups to be enabled on your computer)
To track your parcel click here and enter the 13-digit reference number given in your delivery confirmation email.
N.B Royal Mail cannot track standard 1st Class or standard Air Mail parcels.
Astral Aspects cannot be held liable for any consequential loss, damage or disappointment if Royal Mail fail to deliver within their published time scales. Once your parcel has been handed to Royal Mail for delivery, delivery is out of our hands and control.
What to do if you think your parcel is lost
Recorded Delivery [UK Customers]
For Recorded Delivery items Royal Mail state that you should wait 15 working days (excl Saturdays & Sundays, Bank Holidays and Public Holidays) after the day the parcel was posted before the item is regarded as lost. This is to allow time for Royal Mail to deliver it to you or to return it to us if they cannot deliver for whatever reason. If you requested delivery to your work address, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it - please check.
If you have still not received your parcel (and it has not been returned to us) after 15 working days since it was posted, please email us so that we can make a claim with Royal Mail on your behalf and issue a credit note upon resolution of the claim - this does not apply to items of jewellery as Royal Mail do not cover nor insure jewellery under their Recorded Delivery service. Astral Aspects is therefore not liable for loss, damage or theft of jewellery in transit. Credit notes cannot be issued in these circumstances. Jewellery sent by this method are solely at the customer's own risk. . In the meantime you should contact your local postal depot with your parcel reference number to see if they are holding the parcel (the postman may have forgotten to leave a card, it has been known!).
International Signed For Air Mail & Airsure Delivery [Non-UK Customers]
For International Signed For Air Mail and Airsure Delivery items Royal Mail state that you should wait 25 working days (excl Saturdays & Sundays, Bank Holidays and Public Holidays) after the day the parcel was posted before the item is regarded as lost. This is to allow time for the postal service in your own country to deliver it to you or to return it to us if they cannot deliver for whatever reason. Your customs department may also be holding your parcel. If you requested delivery to your work address, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it - please check.
If you have still not received your parcel (and it has not been returned to us) after 25 working days since it was posted, please email us so that we can make a claim with Royal Mail on your behalf and issue a credit note upon resolution of the claim. In the meantime you should contact your local postal depot with your parcel reference number to see if they are holding the parcel (the postman may have forgotten to leave a card, it has been known!).
1st Class Not Insured Delivery [UK} and Air Mail Not Insured Delivery [Non-UK Customers]
Standard 1st Class and standard Air Mail Delivery are sent at your own risk and there is nothing we can do if your parcel does not arrive nor is returned back to us. Astral Aspects is not liable for loss, damage or theft in transit, nor for any consequential loss, damage or disappointment if Royal Mail fail to deliver within their published time scales. Refunds cannot be given nor replacement items sent in these circumstances. We therefore recommend you select a tracked/signed for delivery option at the checkout.
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Track Your Parcel
